Create a Support Ticket

Support tickets help me keep track of issues and are the best way to get help with specific issues or questions about your project. To create a support ticket, follow these steps:

How to Create a Support Ticket

1. Open the Help Center

   Go to the AyeZee Dashboard and click Settings in the sidebar and click "Get Help".

   
2. Fill Out the Form

   Provide a detailed description of your issue, including any relevant screenshots or error messages. The more information you provide, the easier it will be for our support team to assist you.

3. Select the Appropriate Role for Your Ticket

   Choose the role that best fits your issue. This helps us route your ticket to the right team for faster resolution.

Things to Know

• Roles matter: Admins can manage everything (including billing), Members can only change content.
• Invites are project-specific: If you have multiple projects, you’ll need to invite teammates to each one separately.
• Pending invites: If someone hasn’t accepted yet, their status will show as “Pending.”

Troubleshooting Tips

• Didn’t get the email? Ask them to check their spam folder or resend the invite from the dashboard.
• Wrong role? You can update someone’s role anytime in the Team Members list.
• Need to remove someone? Use the remove option next to their name. They’ll immediately lose access to the project.